Vusto

Distance Sales Agreement

ARTICLE 1 – SUBJECT AND SCOPE

This Distance Sales Agreement ("Agreement") sets out, within the framework of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014 / 29188), the rights and obligations between the SELLER and the BUYER regarding the purchase transaction made by the BUYER through the website www.vusto.com.tr/store.

ARTICLE 2 – PARTIES

SELLER: Vusto Prodüksiyon Yapımcılık A.Ş., as specified in the seller information table above.

BUYER: The individual or legal entity identified by the name, email, and delivery address provided on the order form.

ARTICLE 3 – PRODUCTS SUBJECT TO THE AGREEMENT

The products listed on the order summary screen (name, description, quantity, unit price, total amount including VAT) form an integral part of this Agreement. The essential characteristics of the products are further specified on the relevant product pages and in the Pre-Information Form.

ARTICLE 4 – PRICE AND PAYMENT

4.1. All prices are shown in Turkish Lira (TRY), VAT included.

4.2. Payment is made in full via credit or debit card through the PayTR secure payment infrastructure. Card details are not stored on the Seller's servers.

4.3. If an order cannot be fulfilled due to a stock shortage or technical error, the Seller reserves the right to cancel the order and fully refund the amount collected within 14 days.

ARTICLE 5 – DELIVERY

5.1. The product is delivered via the contracted courier company within 7 (seven) business days at the latest from payment confirmation. The maximum legal delivery period is 30 calendar days.

5.2. The shipping fee is clearly shown at the payment step; unless stated otherwise, it is covered by the Seller.

5.3. The BUYER warrants that the delivery address has been entered completely and accurately. The Seller is not responsible for any delay or loss arising from an incorrect address.

5.4. If the product is to be delivered to another person, that person's acceptance is required; if acceptance is refused, the Seller is released from its obligation.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The BUYER has the right to withdraw from the Agreement within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty.

6.2. The withdrawal notice must be submitted in writing through the following channel:

Email: info@vusto.com.tr (subject: "Right of Withdrawal – Order No: ")

6.3. Within 10 days of the withdrawal notice reaching the Seller, the product must be returned in its original, undamaged packaging, unused and complete.

6.4. The return shipping cost is borne by the BUYER.

6.5. The Seller refunds the full payment within 14 days of receiving the product. The refund is made using the same method as the original payment.

ARTICLE 7 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

  • Goods whose price depends on fluctuations in financial markets and which are beyond the Seller's control.
  • Products prepared according to the BUYER's requests or explicit personal needs, which are not suitable for return by their nature (custom-made or personalized products).
  • Products whose packaging has been opened after delivery and which are not suitable for return for health or hygiene reasons.
  • Goods that have become mixed with other products after delivery and cannot, by their nature, be separated.
  • Digital content (software, audio/video files, color palettes, templates, etc.) whose performance in electronic form has begun, provided the BUYER has given prior consent and acknowledged that they will lose their right of withdrawal.

ARTICLE 8 – PERSONAL DATA

The personal data shared by the BUYER during the order is processed under Personal Data Protection Law No. 6698 (KVKK) for the purposes of processing the order, fulfilling the delivery, and complying with legal obligations. See the Privacy Policy page for details.

ARTICLE 9 – EVIDENTIARY AGREEMENT

The BUYER accepts that, in any dispute arising from this Agreement, the Seller's books, records, and system logs shall constitute conclusive and binding evidence, and that this constitutes an evidentiary agreement within the meaning of Article 193 of the Code of Civil Procedure No. 6100.

ARTICLE 10 – DISPUTE RESOLUTION

For consumer disputes arising from this Agreement, within the monetary limits set annually by the Turkish Ministry of Trade, the BUYER may apply to the Consumer Arbitration Committee in their place of residence or where the purchase was made; for disputes exceeding these limits, the BUYER may apply to the Consumer Court.

ARTICLE 11 – EFFECTIVE DATE

This Agreement takes effect the moment it is approved electronically by the BUYER. The order record and the text of the Agreement are sent to the BUYER's email address as a durable medium.

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